Last updated: 19/10/2026
Returns & Exchanges:
All sales are final
Please read this policy carefully before placing your order. We do not accept returns or exchanges on any items. By completing your purchase, you confirm that you have read, understood and agreed to this policy.
Before you order
Please check the following carefully before purchasing:
- Product descriptions, dimensions, materials and options (for example, “With Tail” or “Without Tail”)
- Product photos. Colors may appear slightly different depending on your screen and lighting.
- Your selected options, quantities and shipping address
- All of our products are made from natural materials. Because of this, there may be differences in the appearance of each product, including variations in color, grain, texture, shade, markings and size of the hide. These differences are a natural characteristic of the material, not a defect, and each item is unique. The product you receive may therefore look slightly different from the photos shown on our website. Differences in appearance caused by natural materials are not grounds for a return, exchange or refund.
If you have any questions about a product, contact us before ordering at [email] or [phone/WhatsApp]. We’re happy to help.
Damaged, defective or incorrect items
If your order arrives damaged or defective, or if we sent the wrong item, please contact us within 7 days of delivery at 613talisman@gmail.com.
Include:
- Your order number
- Clear photos of the item and the packaging
- A short description of the problem
After reviewing your request, we will offer a repair, replacement or refund, as appropriate.
Custom and made-to-order items
Items that are customized or made to order (for example, with personal embroidery or specific options) cannot be cancelled, changed or returned once production has started.
Order changes and cancellations
Orders can be changed or cancelled only before they are processed or shipped. Please contact us as soon as possible at 613talisman@gmail.com . Once an order has shipped, it cannot be cancelled.
Shipping issues
We are not responsible for delays caused by carriers or customs, or for incorrect addresses provided at checkout. If your package is lost in transit, contact us and we will help you open a claim with the carrier.
Contact us
Talisman
Email:613talisman@gmail.com
Phone/WhatsApp: +13478979877
